Product Return Form

As a TRUElyNatural.com customer, you are very important to us and we want you to be totally satisfied with your True purchase.

If the product was damaged during shipping we will send out a new duplicate product once we receive the original product back.  If the product produced irregular skin reactions you may return the True product(s) in their original packaging along with all parts, pieces and printed materials to us for a refund minus the 15% processing fee within 30 days of delivery. We recommend that you use a trackable and/or insured shipping method as we cannot be responsible for returns lost in the mail.

Returns within 30 days for any unopened products or exchanges for a different product are subject to a 15% processing fee.  We will only accept products that were purchased from TRUElyNatural.com or Watergrass Day Spa.

All returns must contain a copy of your invoice with the unique RMA# (Return Merchandise Authorization) that we provide you written on it.

To qualify for your RMA# from TRUElyNatural.com please completely fill out the form below and submit it to us.  Once we review the request for your return(s) and approve it your unique RMA# will be emailed to you.

We will notify you via phone or e-mail once we have received the returned item and processed your refund. A refund will be made in the same form of payment originally used for purchase within 7 business days of receiving your return.

Please send returns to:

TRUElyNatural.com
P.O. Box 1019
Mount Vernon, WA 98273

If you would prefer to contact us directly regarding returns please call 360.202.2764 (direct) or email us here.

Refunds are issued for the price of the returned product only. We do not refund shipping charges unless due to shipping errors. Customers are also responsible for shipping charges when returning products or making exchanges. We are not responsible for third party delivery systems. Free shipping and any promotional items will be calculated based upon your final purchase total after your return(s).  We will deduct any shipping or promotional item costs if your final total falls under the below minimum. 

At TRUElyNatural.com we make every effort to track products that are unsatisfactory to our customers and to remove those products that have a history of being returned. For this reason we appreciate any comments/reasons that you can give us for returning a product that you find unsatisfactory.
All fields are required to obtain your RMA#.
 
Your First Name Your Last Name
Your E-mail address
Your Phone Number
What date did you receive the product?
*
*If the above date is more than 30 days from today's date we cannot accept the return.
How much of the product has been used if any?
What was the detailed reaction you experienced from the product?
**
**We can only accept returns if the product causes an irregular reaction.
Please list the product(s) being returned
Reason for your return(s)