Priori & Being TRUE Cosmetics & Skincare

As a TRUElyNatural.com customer, you are very important to us and we want you to be totally satisfied with your True purchase.

If the product was damaged during shipping we will send out a new duplicate product once we receive the original product back.  If the product produced irregular skin reactions you may return the True product(s) in their original packaging along with all parts, pieces and printed materials to us for a refund minus the 15% processing fee within 30 days of delivery. Product must be at least 75% full. We recommend that you use a trackable and/or insured shipping method as we cannot be responsible for returns lost in the mail.

Returns within 30 days for any unopened products or exchanges for a different product are subject to a 15% processing fee.  We will only accept products that were purchased from TRUElyNatural.com or Watergrass Day Spa.

Please note: Hair Care products are not eligible for returns.

All returns must contain a copy of your invoice with the unique RMA# (Return Merchandise Authorization) that we provide you written on it.

To qualify for your RMA# from TRUElyNatural.com either call us or fill out our online RMA# request form and submit it to us. Once we review the request for your return(s) and approve it we will contact you.

We will notify you via phone or e-mail once we have received the returned item and processed your refund. A refund will be made in the same form of payment originally used for purchase within 7 business days of receiving your return.

Refunds are issued for the price of the returned product only. We do not refund shipping charges unless due to shipping errors. Customers are also responsible for shipping charges when returning products or making exchanges.  Free shipping and any promotional items will be calculated based upon your final purchase total after your return(s).  We will deduct any shipping or promotional item costs if your final total falls under the below minimum.